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For Immediate Release


Addie Kauzlarich

202-872-2680 (media hotline)

Pepco Joins Utilities Across North America to Help Customers Fight Off Scammers

As the holiday season approaches, Pepco offers tips to help residents identify scammers attempting to steal money and personal information

WASHINGTON, D.C. (November 10, 2022) — As part of International Fraud Awareness Week, Nov. 13-19, and Utility Scam Awareness Day, Nov. 16, Pepco is taking the opportunity to join Utilities United Against Scams and more than 100 U.S. and Canadian energy companies to help make sure customers are on the lookout for imposters using energy-related scams to steal money and personal information.

Scams occur throughout the year, but Pepco generally sees an increase in attempted scam reports during the holiday season. Scammers take advantage of their victim's stress and higher than usual activity levels that come with the holiday season to trick customers into providing their personal or financial information and making false payments under the pretense of keeping their service active. Scammers are also attempting to take advantage of those still facing economic challenges while recovering from the impacts of the pandemic in an effort to pressure families and businesses who may be struggling with past-due balances.

"With many struggling to make ends meet, it's more important now than ever for our customers and communities to be aware of scammers' illegal attempts to defraud and steal from them, especially as we approach the holiday season," said Morlon Bell-Izzard, senior vice president and chief customer officer for Pepco Holdings. "Customer safety and well-being remains a top priority. We will continue to partner with our customers and local authorities on ways to avoid would-be scammers by putting a stop to this illegal activity."

Common schemes involve scammers' use of technology to replicate a company's phone number through caller ID—also known as "spoofing"—threatening to turn off a customer's service unless they make a direct payment with a prepaid cash card. Some scams involve imposters posing as Pepco employees to gain entry into a customer's home to steal belongings, with other activities involving scammers sending emails to businesses, requesting that they send Pepco payments to fake pay sites.

Here are some tips to help identify scams:

Pepco will never come to a customer's home or business to:

  • Demand a payment.
  • Ask for immediate payment with a prepaid cash card or cryptocurrency.
  • Ask for their Pepco account number or other personal information, such as a driver's license number.

Pepco will never call a customer to:

  • Ask for their account number.
  • Ask for personal information, such as their Social Security number or bank information.
  • Ask them to make a direct payment with a prepaid cash card.

To identify an actual Pepco employee, remember:

  • All Pepco field employees wear a uniform with the Pepco logo, including shirt and safety vest.
  • Pepco employees visibly display a company ID badge with the Pepco logo and employee's name.

Commercial customers are also advised to protect themselves from potential scam attempts. These offenders impersonate Pepco and other trusted organizations through email or other forms of communications to deceive businesses into providing financial information or making an urgent payment.

To help protect their business from scams, employees at local businesses should:

    • Carefully review emails originating from outside your organization's network.
    • Check the name of the sender and business and make sure it matches the name and business in the email address. Look for typos or slight image alterations within the email.

If a customer ever questions the legitimacy of the call, hang up and call Pepco at 202-833-7500. Any customer who believes they have been a target of a scam is urged to contact their local police and call Pepco immediately to report the situation.

To learn more about preventing scams, visit for more tips and information.

Pepco also reminds customers to visit to learn about energy efficiency programs and energy saving information to help them reduce their energy usage. The company also encourages customers to visit or call 202-833-7500 for more information about helpful energy assistance programs and services.

To learn more about Pepco, visit The Source, Pepco's online newsroom. Find additional information by visiting, on Facebook at on Twitter at Pepco's mobile app is available at

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