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For Immediate Release


Marcus Beal

Pepco Thanks Customers as Major Effort to Restore Service Following Winter Storm Riley Now Complete

Washington, D.C. (March 7, 2018) – Pepco has restored service to the more than 252,000 customers left without power due to Winter Storm Riley. The restoration, which included thousands of employees, contractors and resources from as far as Florida, was one of the largest efforts by the company in recent years.

The vast majority— 95% percent of all customers—had power restored within 48 hours of when the storm began, with crews continuing to work in challenging conditions until every last customer was restored. Throughout the event, Pepco remained in contact with state and local government officials, emergency management agencies, police and fire departments, departments of transportation, and other essential service providers to ensure a coordinated community response.

“We cannot thank our customers enough for their patience and understanding as our crews worked to restore their service,” said Dave Velazquez, Pepco Holdings president and CEO. “It is challenging to be without electric service anytime, especially with how much we all rely on electricity to power our daily lives. Our crews, call center employees and support personnel worked day-in and day-out as part of our commitment to our customers, and I am proud of each and every one of them.”

The destructive nor’easter Winter Storm Riley inflicted heavy damage along the East Coast beginning last Friday. Strengthening significantly beyond forecasts, the storm delivered high sustained winds and gusts through the 70-mph-range for more than 48 hours. Utilities from Mid-Atlantic to New England reported more than 2.6 million power outages at the storm’s peak and about 120,000 customers remain out across all affected utilities.

Each of Exelon’s Mid-Atlantic utilities mobilized in advance of the storm and was joined by crews from ComEd, Exelon’s utility in Illinois. Exelon worked with the mutual assistance networks to supplement its own crews with additional line workers, contractors and support staff from more than 16 states and Canada to form a force of nearly 7,500 working on the restoration. Crews worked through challenging conditions that included severe winds, road closures, downed trees and other debris.

Pepco wants customers to know that tree limbs weakened by the storm may continue to fall and cause additional outages. Additionally, the company is prepared for any potential impacts from Winter Storm Quinn, with crews and resources at the ready across the region.

If customers do experience an outage, Pepco urges them to report it by calling at 1-877-PEPCO-62 (1-877-737-2662) or by going to or through our mobile app, so repair crews can be dispatched quickly to restore service. Most importantly, Pepco remains focused on the safety of employees, customers, and the communities we serve. Pepco urges customers to take precautions for their safety; stay away from downed power lines and report them to Pepco immediately.

Pepco invests hundreds of millions of dollars each year to prevent those outages that can be prevented. This includes the installation of smart devices, which can often reduce the number of customers who would have otherwise been impacted by a power outage. These devices also help Pepco automate power restoration activities and deploy crews more efficiently to restore service for them.

About Pepco: Pepco, a public utility owned by Exelon Corporation (NYSE: EXC), provides safe and reliable energy to more than 842,000 electric delivery customers in Maryland and the District of Columbia.
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