For Immediate Release
WASHINGTON, D.C. (Feb. 6, 2020) – Pepco customers experienced record reliability in their energy service in 2019, a result of the company's ongoing efforts to modernize the local energy grid. Reliability improvements include:
"The unwavering commitment our employees have to providing the best possible service for our customers is key to our repeated success," said Tyler Anthony, senior vice president & COO, Pepco Holdings, which includes Pepco. "Through their hard work, and our integration of advanced technologies and industry best practices, we continue to meet our customers evolving energy needs and be a leader in the delivery of clean, safe and reliable energy."
Pepco received PA Consulting's 2019 ReliabilityOne™ Most Improved Utility Award for efforts to modernize the local energy grid and deliver more reliable service for its customers.
Each day, work is performed as part of the company's ongoing efforts to further improve reliability for customers. This work includes inspecting existing infrastructure, trimming trees that could potentially impact the system, building new substations, building new underground equipment, strengthening transmission and distribution lines, and installing stronger, tree-resistant aerial cable. The company also is installing innovative technologies to improve system reliability, such as specialized equipment that can automatically restore service more quickly or isolate damage. These new technologies have been a main driver behind the continued drop in the frequency of outages customers experience.
In 2019, Pepco completed several key projects to help modernize the energy grid and enhance reliability for customers. These projects included:
In 2020, Pepco will perform work on several major projects as part of the company's ongoing efforts to enhance reliability and modernize the local energy grid, all to provide customers with the reliable energy service they have come to expect. Some of these projects include:
Pepco also continues to share best practices for managing the local energy grid and responding to outages with its Exelon sister companies, Atlantic City Electric, BGE in Baltimore, ComEd in Chicago, Delmarva Power in Delaware, and PECO in Philadelphia.
To learn more, readers are encouraged to visit The Source, Pepco's online news room. Find additional information about Pepco by visiting pepco.com. Follow us on Facebook at facebook.com/pepcoconnect and on Twitter at twitter.com/pepcoconnect. Our mobile app is available at pepco.com/mobileapp.