For Immediate Release
202-872-2680 (media hotline)
WASHINGTON, D.C. (March 23, 2020) – Pepco is taking several major steps to help ensure all residents across its District of Columbia and Maryland service area have access to electric service during this critical time. As the COVID-19 pandemic worsens, officials across the country are enacting shelter in place or similar orders to ensure public safety. With more people, including school children, at home during the day, Pepco will be working with residents who have had their service disconnected on a case-by-case basis to reconnect service and help ensure access to safe and healthy environments.
"We recognize the important service we provide and that more people are relying on electricity during this critical time," said Dave Velazquez, president and CEO of Pepco Holdings. "We need to come together in support of one another during this time, and ensuring every resident has access to safe and reliable electric service is just one of the many ways we are doing just that."
While the company has already suspended all disconnections through at least May 1, residents who have had their electric service previously disconnected should contact the company at 202-833-7500 to begin the reconnection process. As part of this process, Pepco Customer Care agents will work with residents to help identify assistance programs that can supplement bill payment and can help ensure service remains on after this pandemic.
Pepco is committed to the safety of its customers, employees and contractors. Communities can be assured that Pepco crews will not restore service in unsafe situations. The company will work with agencies, where possible, to identify support to help correct these safety issues before service can be reconnected.
Pepco customers with a disconnection notice or who currently have service disconnected can receive a grant up to $1,000 once a year through the Pepco Washington Area Fuel Fund Partnership administered by the Salvation Army. Customers in the District of Columbia (wards 1-6) call 202-332-5000 or (wards 7-8) call 202-678-9771. Prince George's County residents can call 301-277-6103 and Montgomery County residents can call 301-515-5354 for assistance.
Pepco works closely with its community partners to connect customers with grants and programs like LIHEAP, the Low-Income Home Energy Assistance Program. LIHEAP provides grants in varying amounts based on a household's income size, type of fuel, and type of dwelling, with no pay back required. District residents can apply for assistance online though the Department of Energy and the Environment website or by calling 3-1-1. Maryland customers can apply for LIHEAP energy assistance through the Department of Human Services website, by visiting a Local Energy Assistance Office, or by calling the Maryland Department of Human Services Office of Home Energy Programs at 1-800-332-6347.
Other programs supporting District customers include:
Other programs supporting Maryland customers include:
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