For Immediate Release
202-872-2680 (media hotline)
WASHINGTON, D.C. (April 16, 2020) – To offer continued assistance for customers impacted by the COVID-19 pandemic, Pepco is extending its customer support policies, through at least June 1 and in alignment with each of Pepco's jurisdictions, which include suspending service disconnections, waiving new late fees, and reconnecting customers who were previously disconnected.
The company's COVID-19 policies, designed to help ensure all customers have access to safe and reliable electric service during this critical time, launched in mid-March with Pepco's announcement to suspend service disconnections and waive new late payment charges for all of our customers. The commitment was extended shortly thereafter to reconnect customers who previously had their power disconnected. Residents who have had their electric service previously disconnected should contact the company at 202-833-7500 to begin the reconnection process. As the pandemic continues, Pepco continues to identify opportunities to help customers today and into the future.
"We recognize the impact of COVID-19 on our customers and communities has been significant, with many experiencing financial difficulties and uncertainty about the future," said Dave Velazquez, Pepco president and CEO. "We remain committed to every customer through difficult times, and we will continue to support our communities in need, both now and as we work to recover. We will power through this pandemic together."
Customers who may be challenged in paying their bill should contact Pepco Customer Care as soon as possible at 202-833-7500. Pepco will work closely with customers to waive late payment fees, avoid having their service shut off, discuss reconnections, and determine eligibility for assistance programs. Pepco representatives can also discuss payment options, like budget billing, which averages payments over a 12-month period to help customers manage their monthly energy bill, or flexible payment arrangements that offer individually tailored payment installment plans.
Throughout the year, Pepco offers many other programs to help customers manage their energy costs and save money. Existing assistance programs include:
Other programs supporting District customers include:
Other programs supporting Maryland customers include:
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