Due to a scheduled maintenance, Outage Status information on the Outage Map will not be updating from Saturday, 6/19 starting 8 AM until 4 PM ET.
For Immediate Release
202-872-2680 (media hotline)
WASHINGTON, D.C. (March 1, 2021) – With millions of dollars in assistance funding available for customers who may be struggling to pay their energy bill, Pepco says customers need to act now to secure these essential funds while they last. Pepco understands the ongoing challenges customers are facing due to the COVID-19 pandemic and is committed to helping every customer meet their energy needs.
Pepco works closely with its community partners to connect customers with grants and programs like LIHEAP, the Low-Income Home Energy Assistance Program. LIHEAP provides grants in varying amounts based on a household's income size, type of fuel, and type of dwelling, with no pay back required. Customers who may have never qualified for energy assistance may now qualify based on their current financial situation. Customers in Maryland could qualify for more than $1,000 in assistance, and customers in the District of Columbia could secure $1,800 in assistance just through LIHEAP alone.
Just last week, Pepco employees participated virtually in LIHEAP Action Day, hosted by the National Energy and Utility Affordability Coalition. Our employees advocated for policies that protect funding for the LIHEAP program by sharing stories with elected officials and policymakers that demonstrate the program's value to vulnerable households in Washington, D.C. and Maryland.
In addition to helping customers secure energy assistance, Pepco offers expanded billing and payment options that include eliminating down payment/security deposit requirements, extending payment periods for balances and connecting more customers with energy assistance funds. Pepco continues to reach out to customers who have fallen behind on their payments, as well as customers who may be eligible for energy assistance, through phone calls, letters, emails, social media, targeted advertising, and more. The most important step that customers who are past due on their Pepco bill can take is to contact the company at 202-833-7500 or pepco.com/Help as soon as possible. Customers should never wait until they are in crisis to contact the company.
Other energy assistance for District residents includes:
Other energy assistance for Maryland residents includes:
forgiveness of up to $2,000 toward their past due bill. The Utility Service Protection Program (USPP) is designed to help low-income families during the heating season. Information regarding these programs can be found on the Maryland Department of Human Services Office of Home Energy Programs website or by calling 1-800-332-6347.
Maryland customers will also have access to an additional $83 million dollars in energy assistance through the RELIEF Act of 2021 that was signed by Gov. Larry Hogan last month.
Pepco encourages customers who have the financial ability to help support those in need by contributing to the Good Neighbor Energy Fund or the Gift of Energy program. Learn how at pepco.com/Help.
To further support customers and communities across the District and Maryland, Pepco has provided nearly $3.5 million in contributions of shareholder dollars to help those in need, including support to local emergency funds, small businesses and students impacted by the pandemic.
To learn more about Pepco, visit The Source, our online newsroom. Find additional information by visiting pepco.com, on Facebook at facebook.com/pepcoconnect and on Twitter at twitter.com/pepcoconnect. Pepco's mobile app is available at pepco.com/mobileapp.