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For Immediate Release

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Christina Harper

Pepco Employees Honored for Their Commitment to Providing a Premier Customer Experience

WASHINGTON, D.C. (November 28, 2018) – Pepco recognized 10 outstanding employees with the company's annual Premiere Customer Experience Award for their work in delivering exceptional customer service over the last year. The award recognizes employees who made a difference in the lives of customers through assistance and support on important topics, such as energy bills, energy assistance programs, or service requests. 

 

Pepco established the award as part of its ongoing efforts to continually promote a customer-focused environment and to recognize employees who go above and beyond to provide a positive customer experience.

 

"A call into one of our representatives may be one of the most important interactions a customer has with us," said Mike Poncia, vice president of Customer Operations for Pepco Holdings. "Providing customers with a personal and thorough experience is only possible through the hard work and dedication of our team members. This award provides us with an opportunity to acknowledge those who exemplify this commitment and celebrate the continued focus on customer centricity across our company."

 

The employees recognized for their commitment to customer support include:

  • Robin Butler, a customer service representative from District Heights, MD who has worked for Pepco for 18 years.
  • Lauren Cabell, a customer service representative from Fort Washington, MD who has worked for Pepco for one year.
  • Jennise Donahue, a customer service representative from Buffalo, NY who has worked for Pepco for seven years.
  • Ashlie Morris, a customer service representative from Delmar, MD who has worked for Pepco for seven years.
  • Amelia Pittman, a customer service representative from Laurel, MD who has worked for Pepco for eight months.
  • Loretta Richardson, an internet communications representative from Landover Hills, MD who has worked for Pepco for 23 years.
  • Devon Rollins, a customer service representative from Lusby, MD who has worked for Pepco for eight months.
  • Lorie Shields, a customer service representative from Washington, D.C. who has worked for Pepco for three years.
  • Natasha Simmons, a customer service representative from Temple Hills, MD who has worked for Pepco for four years.
  • Stephanie Taitano, a customer service representative from Lusby, MD who has worked for Pepco for two years.

 

Award recipients were chosen based on feedback provided by customers and their demonstrated ability to bring together their knowledge, listening skills, and drive to deliver an exceptional customer experience. The employees also received trophies and certificates commemorating their accomplishments.

 

To learn more, readers are encouraged to visit The Source, Pepco's online news room. Find additional information about Pepco by visiting www.pepco.com. Follow us on Facebook at www.facebook.com/pepcoconnect and on Twitter at www.twitter.com/pepcoconnect. Our mobile app is available at www.pepco.com/mobileapp.      

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About Pepco: Pepco, a public utility owned by Exelon Corporation (NYSE: EXC), provides safe and reliable energy to more than 842,000 electric delivery customers in Maryland and the District of Columbia. 


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