Skip Ribbon Commands
Skip to main content

For Immediate Release

Contact

Marcus Beal

Marcus.Beal@pepcoholdings.com

Pepco Entering the Final Stages of Customer Restoration

​Washington, D.C. (March 5, 2018) – Pepco has restored power for almost all of the 252,000 customers impacted by Winter Storm Riley. As of 7 a.m. Monday, approximately 2,000 customers in the Pepco region remain without power. Crews will continue to work non-stop until service is restored to every customer impacted by the storm. A small number of customers in the most heavily damaged areas may not be restored until Tuesday, March 6. 

“We understand the impact of a continued outage and will be doing outreach today to customers whose outage may be extended,” said Dave Velazquez, Pepco Holdings president and CEO. “We are hard at work tackling these very localized outages. We will not be satisfied or diminish our efforts until every customer affected by this storm is restored.”    

While outages continue to decrease, much of the remaining work on the system is extremely labor intensive and time consuming. Pepco encourages all customers without power to stay in contact with our customer call centers. By responding to call-backs and reporting lingering outages, customers play an integral role in the company’s ability to identify persistent, localized outages.  

Pepco appreciates customers’ patience and cautions that new outages may occur as tree limbs continue to fall and disrupt service and crews switch main power lines off and on to allow them to work safely.

Customers can visit Pepco’s website at pepco.com​, use the mobile app, or contact the company at 1-877-PEPCO-62 (1-877-737-2662) for the latest estimate of when service will be restored to their home. It is important for customers to understand that these estimates can, and do, change. Estimated restoration times are based on current conditions and damage. When Pepco crews arrive on site and assess damage for a particular outage, the crew will provide an updated estimated restoration time. The company then continues to update the estimated restoration time as crews complete their work. 

Restoration times for specific outages may change frequently. In some situations, an outage may even be reported as restored, when in fact, an outage remains. This is the result of a ‘nested outage’ – additional damage that remains somewhere else along an electric circuit or line after a larger issue has been resolved. 

Pepco remains focused on the safety of employees, customers, and the communities it serves. As work continues, Pepco urges customers to take precautions for their safety; stay away from downed power lines and report them to Pepco immediately. 


###

About Pepco: Pepco, a public utility owned by Exelon Corporation (NYSE: EXC), provides safe and reliable energy to more than 842,000 electric delivery customers in Maryland and the District of Columbia. 
© Potomac Electric Power Company, 2019. All Rights Reserved.