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Report on Mobile

Lights out? Let us know! You can quickly and easily report your outage via text message*, the Pepco mobile app, or by calling customer service at 1-877-737-2662. Online services and phone number are available 24 hours a day, 7 days a week.

Mobile Device: Text "OUT" to 48710

Mobile Screen

Subscribers to Outage Alerts can quickly report an outage by texting "OUT" to 48710. You will also receive notifications when you're part of a known outage, and get ongoing updates as the status of your outage changes.

Enroll: Enroll by texting 'ADD OUTAGE' to 48710. You will instantly receive a text message confirming your enrollment.

Report: Report your outage by texting 'OUT' to 48710.

Check Status: Receive your outage status on demand at any time by texting 'STAT' to 48710.

Unsubscribe: You may unsubscribe from Outage Alerts at any time by texting 'STOP' to 48710.

Mobile Device: Report in App

Use the free Pepco Mobile App to quickly report an outage from an Apple® or Android™ device. The app will also provide notifications as your outage status is updated.

  

*Message and data rates may apply. Please read our Privacy Policy for more information on phone and SMS notifications. If you no longer want to receive a text message, you can choose to respond to these text messages by replying "STOP". However, this text command will unsubscribe you from all Pepco text messages.

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