We are closely monitoring the COVID-19 pandemic, and we are here to help customers through temporary or extended financial hardship. We are suspending service disconnections and waiving new late payment fees through at least May 1. We will be working with customers on a case-by-case basis to establish payment arrangements and identify energy assistance options. We have programs to help. Learn more here.

The library zone below is used to load resources. It does not appear on display pages. Please use caution when editing its contents.

Report an Outage

Always assume downed power lines are energized and stay away. To report a downed wire, call 1-877-737-2662.

If your electric power is interrupted, be sure to report the outage to us right away. You may also Check My Outage Status or View Outage Map.

Report Online

You can report your electric outage online, including on your smart phone or tablet. If you prefer, call us 24/7 at 1-877-737-2662.

Report on Mobile

Download the free Pepco mobile app to get the latest news, report an outage, access outage maps, and get estimates for when power will be restored – all on your Apple iPhone® or Android™ device.

Report a Street Light Outage

Use our online map to quickly and easily report a street light outage.