Please know our Customer Care Center is experiencing longer than normal wait times to speak with a representative.

We recommend using our many self-service options, if possible. Did you know that you can review your account, pay your bill and perform many other actions with your account here on our website? Simply select ‘register now’ to create an on-line account. We thank you for your patience.

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Report an Outage

Always assume downed power lines are energized and stay away. To report a downed wire, call 1-877-737-2662.

If your electric power is interrupted, be sure to report the outage to us right away. You may also Check My Outage Status or View Outage Map.

Report Online

You can report your electric outage online, including on your smart phone or tablet. If you prefer, call us 24/7 at 1-877-737-2662.

Report on Mobile

Download the free Pepco mobile app to get the latest news, report an outage, access outage maps, and get estimates for when power will be restored – all on your Apple iPhone® or Android™ device. You can also quickly and easily report your outage via text message.

Report a Street Light Problem

Use our online map to quickly and easily report a street light problem.