We are currently experiencing issues with our automated phone system and are working to resolve the issue. We apologize for the inconvenience. To make a payment over the phone, you can call our dedicated payment line at 1-833-209-8415. The Pepco Website and Mobile App are available to perform many self-service transactions.
Exelon Corporation, its major affiliates Baltimore Gas and Electric Company (BGE), Commonwealth Edison Company (ComEd), Constellation NewEnergy, Inc, Exelon Generation Company, LLC, PECO Energy Company (PECO) and their respective subsidiaries (hereinafter referred to collectively as "us," “we,” or “our”), are strongly committed to protecting the privacy of you, its customers and the users of this website. In light of this commitment, we adhere to the practices provided below. You should note that Exelon companies may use other electronic media for communications (such as social media) which may have their own separate privacy policies that govern the privacy of information that is shared or collected through your use of them.
You should exercise discretion in what information you send to us by email. We cannot guarantee that email sent over the internet is secure and will not be intercepted by others before it reaches us. We are not responsible for the security of information contained in emails sent over the internet. We do not use technology that automatically collects personally identifiable information from you through this web site such as name, address, telephone number, or email address.
When you submit personal information to us, you are agreeing to permit us and our subsidiaries and affiliates to access, store, and use the information wherever in the world we and our subsidiaries and affiliates do business, both inside and outside the United States. However, BGE, ComEd and PECO will share customer information with their affiliates only to the extent permitted by applicable law and regulation. In particular, we may use your personal information for various business purposes, such as statistical analyses, generating surveys, doing market research, improving its services, and notifying you about services and changes that may affect you, among other business purposes.
Our web site is intended to provide general information about us and our services. Our web site is intended primarily for adults and not children under 18. We will not knowingly collect personal information from children under the age of 13 to use certain features of our website without the consent of a child's parent or guardian. We will not knowingly disclose personal information collected from children.
"Cookies" are small text files that are stored on your computer's hard drive by a web site through your browser. "Cookies" enable a website such as ours to keep track of your activities on that website, and to improve your use of the site, such as by keeping track of your preferences. "Cookies" do not include any personal information. Additionally, you can change your browser settings on your personal computer so that "cookies" are not stored on your hard drive.
We reserve the right to monitor and disclose, without your consent, any communications or personal information, whenever requested to do so by courts, government agencies or by law enforcement authorities.
We will use reasonable efforts to address concerns you may have about your personal information. You may contact us by using the "Contact Us" area of the site.