What should customers do if they are challenged to pay their bill?

We will work with residents on an individual basis who have had their service disconnected, to reconnect service, and help ensure access to safe and healthy environments. 

Customers can begin this process by calling 202-833-7500.

Pepco will work with customers who may have difficulty paying their energy bill. 

AVAILABLE PAYMENT OPTIONS

• Budget Billing
• Averages payments over a 12-month period to help customers manage their monthly energy bill. 
• Bill Payment Assistance 
• These programs provide resources to help customers meet their energy needs. or 
• Flexible payment arrangements 
• Offer individually tailored payment installment plans.
• Pepco's Gift of Energy program 
• Anyone can make a payment toward a friend or family member's energy bill. The gift will appear on a future bill as a credit to the recipient's account.
  
• LIHEAP
• Pepco works closely with its community partners to connect customers with grants and programs like LIHEAP, the Low-Income Home Energy Assistance Program. LIHEAP provides grants in varying amounts based on a household's income size, type of fuel, and type of dwelling, with no pay back required. District residents can apply for assistance online though the Department of Energy and the Environment website or by calling 3-1-1. Maryland customers can apply for LIHEAP energy assistance through the Department of Human Services website, by visiting a Local Energy Assistance Office, or by calling the Maryland Department of Human Services Office of Home Energy Programs at 1-800-332-6347.
  

Other programs supporting District customers include:

• The Utility Discount Program (UDP) assists low-income District residents reduce their utility costs. Eligible customers may receive a discount of up to $475 per year on their electric bill ($300 per year if non-electric heat).  District residents can visit the Department of Energy and the Environment website at doee.dc.gov to apply online or calling 3-1-1 to schedule an in-person appointment.
• The Greater Washington Urban League provides up to $500 in assistance to eligible customers facing disconnection. Customers can call 202-265-8200 or visit www.gwul.org. 
• You can help a Pepco customer in need of assistance with their energy bills. Simply pay exactly $1.00 over your Pepco bill amount and that dollar will be contributed to the Good Neighbor Energy Fund administered by a local 501(c)3 non-profit organization. Amounts over $1.00 will not be identified as a contribution and will result in a credit to your account.  Pepco will match each donation by contributing a dollar to the fund, up to $100,000. 
  

How is Pepco supporting the community during this time?

In addition to  encouraging customers to utilize  the digital tools that are available through  pepco.com or the  Pepco Mobile App,  we are taking precautions to help ensure that our customers, employees and contractors are protected when there is a need to perform work at homes or businesses.

Occasionally, Pepco employees and contractors require access to the interiors of customers' homes and businesses to access equipment such as indoor electric meters. All employees are being educated on the signs and symptoms of the coronavirus, and any employee who may have symptoms will be evaluated by a medical professional and self-quarantined as a precaution for their health and the health of others.  

It may be necessary for employees to wear PPE, such as facemasks and gloves while working in a location, as a precaution to protect employees and customers.  

We will always contact you in advance of work being performed at your property, except in the case of an emergency requiring immediate access where you will be contacted on-site.  When contacted, please share any health concerns with our representative so we can ensure you get the service and care you need.