At Pepco, safety is our top priority.
As part of our commitment to safety, we are closely monitoring developments related to the coronavirus (COVID-19) and taking appropriate precautions to protect the health and safety of our customers, employees and contractors. To help ensure the safety of our customers and employees:
How will COVID-19 impact my energy service?
We are committed to performing our critical role, delivering clean, safe, reliable and affordable energy for our customers and communities. We have robust plans to provide continued energy service for our customers and do not foresee any issues meeting our customers' energy needs. Pepco is suspending service disconnections and waiving new late payment charges at least until July 1.
We will be working with customers on a case-by-case basis to establish payment arrangements and identify energy assistance options.
At this time, Pepco will continue to respond to requests to start, stop or more service, which in many cases, can be done remotely, without accessing customer homes or businesses. In cases where accessing a building is necessary, our employees and contractors are being advised to take appropriate action, such as wearing appropriate PPE to perform their jobs safely.
Customers may continue to conduct regular business with Pepco 24/7 using pepco.com or the Pepco Mobile App. From the Pepco mobile app, customers can view and pay their bill, report electric outages, and register for alerts.
With our website, it's easy to:
As always, our Customer Care team is available by phone from 7 a.m. to 7 p.m., Monday through Friday, to help customers with business requests that cannot be completed online.
Customers who may be challenged in paying their Pepco bill should contact Pepco Customer Care at 202-833-7500.
We will work with residents on an individual basis who have had their service disconnected, to reconnect service, and help ensure access to safe and healthy environments.
Customers can begin this process by calling 202-833-7500.
Pepco will work with customers who may have difficulty paying their energy bill.
AVAILABLE PAYMENT OPTIONS
Other programs supporting District customers include: