At Pepco, safety is our top priority.
As part of our commitment to safety, we are closely monitoring developments related to the coronavirus (COVID-19) and taking appropriate precautions to protect the health and safety of our customers, employees and contractors.
To help ensure the safety of our customers and employees:
We are closely following the guidance of the Centers for Disease Control and Prevention, including practicing six-feet social distancing. We are also ensuring our essential employees who regularly interact with customers have the appropriate personal protective equipment (PPE) to perform their jobs safely, including masks, hand sanitizer, and sanitizing wipes.
We have eliminated all non-essential travel and we're abiding by all travel restrictions and limiting internal and external meetings and gatherings. We also conduct weekly all-employee calls with leadership to keep our workforce updated on safety guidelines and available resources.
To the extent possible, we have moved our employees to a remote work environment and have developed a Safe Re-Entry Task Force that will continue evaluating the environment to determine when it is safe for employees to return to work in our offices. To support our employees who cannot work remotely, including our essential field-based technicians, we have provided additional protective equipment and reviewed work practices to incorporate social distancing where possible. All Pepco facilities and company vehicles also undergo enhanced cleaning.
In addition to encouraging customers to utilize the digital tools that are available through pepco.com or the Pepco Mobile App, we are taking precautions to help ensure that our customers, employees and contractors are protected when there is a need to perform work at homes or businesses.
Occasionally, Pepco employees and contractors require access to the interiors of customers' homes and businesses to access equipment such as indoor electric meters. All employees are being educated on the signs and symptoms of the coronavirus, and any employee who may have symptoms will be evaluated by a medical professional and self-quarantined as a precaution for their health and the health of others.
It may be necessary for employees to wear PPE, such as facemasks and gloves while working in a location, as a precaution to protect employees and customers.
We will always contact you in advance of work being performed at your property, except in the case of an emergency requiring immediate access where you will be contacted on-site. When contacted, please share any health concerns with our representative so we can ensure you get the service and care you need.
We are committed to performing our critical role, delivering clean, safe, reliable and affordable energy for our customers and communities. We have robust plans to provide continued energy service for our customers and do not foresee any issues meeting our customers' energy needs.
At this time, Pepco will continue to respond to requests to start, stop or more service, which in many cases, can be done remotely, without accessing customer homes or businesses. In cases where accessing a building is necessary, our employees and contractors are being advised to take appropriate action, such as wearing appropriate PPE to perform their jobs safely.
Our billing centers have been closed for customer safety, however, customers may continue to conduct regular business with Pepco 24/7 using pepco.com or the Pepco Mobile App. From the Pepco mobile app, customers can view and pay their bill, report electric outages, and register for alerts.
With our website, it's easy to:
As always, our Customer Care team is available by phone from 7 a.m. to 7 p.m., Monday through Friday, to help customers with business requests that cannot be completed online.
We will work with residents on an individual basis who have had their service disconnected, to reconnect service, and help ensure access to safe and healthy environments.
Customers can begin this process by calling 202-833-7500.
Pepco will work with customers who may have difficulty paying their energy bill.
AVAILABLE PAYMENT OPTIONS
Other programs supporting District customers include:
