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Frequently Asked Questions

​EV smart Program General Questions

  1. Why is Pepco offering this program?

    In 2013, along with nine other states, Maryland signed a memorandum of understanding on Zero-Emission Vehicle programs. The EVsmart Program fits into this directive and will propel progress on the state’s Air Quality and Chesapeake Bay goals. These include having 300,000 zero-emission vehicles on the road by 2025. Studies show that to meet this goal, approximately 125,000 electric vehicles (EVs) would need to be added to Pepco’s service territory and about 27,000 public chargers would be needed. By offering the EVsmart Program, Pepco hopes to encourage more customers to adopt the EV lifestyle.

  2. How is the EVsmart Program being funded?

    The cost of the EVsmart Program will be recovered through electric service rates in a future regulatory rate review with the Maryland Public Service Commission.

  3. How many rebates are available through the EVsmart Program?

    750 residential rebates
    100 residential managed charger program discounts
    100 multifamily dwelling rebates

EVsmart Residential Rebate

  1. What is the amount of the EVsmart Level 2 smart charger rebate?

    Pepco residential customers can receive a $300 rebate after the purchase and installation of select Level 2 smart chargers at their home.

  2. How do I qualify for the EVsmart residential rebate program?

    You must be an active Pepco residential customer and have purchased and installed an eligible Level 2 smart charger after July 1, 2019. You must have secure home Wi-Fi to operate your smart charger. Additionally, Pepco must be able to access customer EV charging data. Limit one rebate per household.

  3. How do I apply for the rebate?

    You can apply for the EVsmart residential rebate by reviewing the eligibility requirements and filling out the rebate form.

  4. Which Level 2 smart chargers are approved through the EVsmart residential rebate program?

    ManufacturerModel #
    ChargePoint HomeFlex
    Enel X
    JuiceBox 32
    Enel X
    JuiceBox 40
    Siemens
    (SG Only; Universal and
    Hardwire are ineligible)

    VersiCharge

  5. How do I purchase a Level 2 smart charger approved through the EVsmart residential rebate program?

    You can purchase an approved Level 2 smart charger by clicking the charger links in the above chart, directly from a manufacturer, or through an online retailer.

  6. What are the benefits of a Level 2 smart charger?

    With a Level 2 smart charger, you can charge your EV up to 6 times faster than with a standard Level 1 charger using a wall outlet, adding up to 20 miles of range per hour of charging. You can also set charging reminders, schedule charging, and track energy usage right from your smart charger app. In addition, select Level 2 smart charger models allow you to manage home charging with just the sound of your voice using Amazon Alexa.

  7. How much does the average charger and installation cost?

    The average Level 2 smart charger costs $500–$600. Installation costs can vary from $200 to $1,000, depending on your electrician and the extent of the work required.

  8. Who will install my charger?

    A qualified independent electrician can install your Level 2 smart charger for you.

  9. When will I receive my rebate?

    Once Pepco receives a completed application and confirms the Level 2 smart charger is connected to the network, you can expect your rebate check in approximately 4 to 6 weeks.

  10. How quickly can a Level 2 smart charger charge my EV?

    This depends on the size of your EV’s battery and how depleted the battery is. An average EV can get a full charge in 4 to 6 hours using a Level 2 smart charger.

  11. Will my electric bill increase?

    Charging an EV will increase your home’s energy use, so your bills are likely to rise. However, the cost of electricity is much lower than the cost of gasoline per mile traveled, so you could save 15% or more on fuel costs. These savings can be higher if you take advantage of off-peak charging rates and/or special utility EV rates.

  12.  Does Pepco offer a discounted energy use rate for EV drivers?

    Pepco offers a special time of use rate for qualified residential plug-in vehicle drivers that applies to your entire home's electricity usage. This rate (R-PIV) offers potential cost savings to customers who can reduce energy use during peak hours or shift their energy use from peak to off-peak hours.  Peak hours are Monday – Friday from 12:00 p.m. to 8 p.m. excluding holidays. All other hours are off-peak.  Learn more about current R-PIV rates and apply by contacting plugin@pepco.com

  13. What other incentives are available?

    As a Pepco customer, you could see additional savings on your home charger and installation through rebates and incentives offered by the Maryland Energy Administration. For more information, visit the MEA website.

EVsmart Multifamily Property Rebate

  1. How do I qualify for the EVsmart multifamily property incentive?

    You must be an active Pepco electric customer and own and operate the multifamily property. You will be required to provide Pepco with charging data, as well as the costs the EV drivers pay to charge their vehicles.

  2. How do I apply for the incentive?

    You can apply for the EVsmart multifamily property incentive by reviewing the eligibility requirements and filling out the incentive form. Applications must be received and approved prior to the purchase and installation of the charging equipment.

    Apply Now

  3. What are the incentive amounts for this program?

    Pepco will arrange for a 100% discount at the point of sale for eligible Level 2 smart charging equipment and up to $15,000 in installation costs per charging station (limit of 2 charging stations).

  4. What brands and models of chargers are eligible through the multifamily property rebate program? 

    Once approved for the EVsmart program, multifamily customers can choose from 5 EVSE brands with multiple models designed to the needs of their building and residents.  Learn more about eligible multifamily chargers here.

  5. What other incentives are available?

    Pepco customers could see additional savings on charging equipment and installation through rebates and incentives offered by the Maryland Energy Administration. For more information, visit the MEA website.

  6. What are the benefits of multifamily property chargers?

    The number of EV owners is growing, and more existing and prospective tenants are expected to start requesting EV charging as an amenity. Pepco’s rebates help offset the cost of this investment to provide charging benefits to multifamily residents. Home charging currently makes up 75% of all EV charging, so multifamily property managers and owners are influential in increasing EV adoption.

PIV Managed Charger Program

  1. Can I bring my own EV charger to the program?
    Not all level 2 chargers qualify for the program. Click here for eligible charger details.

  2. Do I qualify for this program if I've already installed my charger?
    No, you would not qualify for the PIV Manager Charger Program if you've already installed a charger.

  3. What are the special PIV-only Time-of-Use rates for this program? 
    The current tariffs for Maryland residential customers can be found here: https://www.pepco.com/MyAccount/MyBillUsage/Pages/MD/CurrentTariffsMD.aspx

  4. Who will install my charger? 
    A qualified electrician contracted by Pepco will install your Level 2 smart charger for you.

  5. Is there an additional cost to me to install the 2nd meter
    No. The 2nd meter will be installed by Pepco at no additional cost to you. 

Public Charging Network

  1. What network of chargers are used for the Pepco public charging infrastructure?
    Pepco is working with Shell Recharge Solutions to provide a reliable charging network to our customers.

  2. How much does it cost to use a Pepco EVsmart public charger?
    Customers will pay $0.18 per kWh to charge on Pepco's EVsmart Level 2 chargers and $0.34 per kWh to charge on Pepco's EVsmart DC Fast Chargers. An average EV with a 60kW battery and a 200-mile range would gain about 3.3 miles of driving range per kWh of charge. This translates to about 24 miles of range for every hour of charging on the Pepco Level 2 charger, which would cost approximately $1.30. Using a Pepco DC Fast Charger increases the driving range per hour of charging significantly, charging an EV in a much shorter timeframe. Charging with the DC Fast Charger for 15 minutes would result in about 37 miles of driving range and would cost approximately $3.83.

  3. How do I use a Pepco public charger?
    To initiate a charging session on Pepco's EVsmart chargers, scan the QR code on the chargers using the Shell Recharge Solutions mobile app on iPhone or Android. Customers can also use Shell Recharge Solutions RFID cards to initiate charge sessions or pay via credit card by calling 855-900-PLUG (7584).

  4. What do I do if a Pepco public charger is not working?
    If the Pepco public charger is not working, please call Shell Recharge Solutions at 855-900-PLUG (7584)

  5. Does Pepco offer any discounts for charging on the Pepco charging network?
    Yes. Applicants operating five or more electric vehicles registered in Maryland can qualify for a discounted fleet rate of $0.255/kWh, 25% off Pepco's current DC Fast Charger rate of $0.34/kWh. To learn more and apply, email plugin@pepco.com


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