Here is the information you need in order to add subscribers:
Depending on timing of notification from the Subscriber Organization of the Subscriber's subscription amount, it may take up to two billing cycles before a bill credit is applied to the Subscriber's bill. Successful updates received by Pepco on or before the 10th of each month will be effective the following month. Subscriptions may not take effect retroactively.
The billing period of shall be the customer's customary billing period for service provided under their applicable Rate Schedule.
If your request failed, you will be able to modify and resubmit the enrollment or cancel the request and it will be removed from the list or processed the following month.
If your facility is
pending activation, you may
submit requests to enroll subscribers, but
they will not be processed until the facility is activated. To be approved for activation, the Green Power Connection team will confirm the following tasks are complete:
Log in to the Portal
The CREF Facility's allocated capacity, as displayed within the portal is the sum of the allocation of
all subscribers, following the guidelines defined below:
Pepco will email the Subscriber Organizations in a monthly basis with a summary of the applied credits for all active subscribers of their facility. Customer move-outs will be noted in the summary file; the Subscriber Organization will be responsible for accessing the portal and unenrolling the subscriber. We'd recommend that you contact the customer so you can take steps to have them re-enrolled with their new account, as applicable.