How to Enroll Subscribers

Here is the information you need in order to add subscribers:

• A Pepco account number
• The 22-digit service number associated with customer's account
• Subscriber's allocation percentage

Depending on timing of notification from the Subscriber Organization of the Subscriber's subscription amount, it may take up to two billing cycles before a bill credit is applied to the Subscriber's bill. Successful updates received by Pepco on or before the 10th of each month will be effective the following month. Subscriptions may not take effect retroactively.

The billing period of shall be the customer's customary billing period for service provided under their applicable Rate Schedule.

If your request failed, you will be able to modify and resubmit the enrollment or cancel the request and it will be removed from the list or processed the following month.

If your facility is pending activation, you may submit requests to enroll subscribers, but they will not be processed until the facility is activated. To be approved for activation, the Green Power Connection team will confirm the following tasks are complete:

1. All required information has been provided
2. A customer account number, meter number and enrollment ID have been established for the facility
3. The facility has received the Approval to Operate
4. The facility owner and subscriber organizations have completed Community Solar Portal training (CSP training), have valid User IDs and passwords for pepco.com and have been set up as users for the CSP

Log in to the Portal

Subscription Statuses Included in the Facility’s Capacity

The CREF Facility's allocated capacity, as displayed within the portal is the sum of the allocation of all subscribers, following the guidelines defined below:

• Enrolled - the sum of enrolled subscribers' current allocations, unless there is an associated update pending
• Update Pending - if the proposed allocation > the current allocation, then the proposed allocation amount is included in the total; if the proposed allocation < the current allocation, then the current allocation is included in the total (this guards against the potential for a CREF/CSEGS/Facility to exceed its capacity, without pending requests first being confirmed)
• Update Failed - the sum of these subscribers' current allocation amounts instead of the sum of their proposed allocation amounts
• Enrollment Pending - the sum of pending subscribers' proposed allocation amounts
• Enrollment Failed – no capacity is allocated for these subscribers in the calculation of the facility's capacity
• Unenrollment Pending - the sum of the subscribers' current allocation amounts are included if they are pending unenrollment; their allocation will not be subtracted from the total capacity until their unenrollment is approved and they are removed as a subscriber from the portal
• Unenrollment Failed - the sum of the subscribers' current allocation amounts are included if　requests to unenroll them failed; their allocations will not be subtracted from the total capacity until their unenrollments are approved and they are removed as subscribers from the portal
• Unenrolled - the sum of these subscribers' allocations are ONLY included if they are still in the portal and their end date is not in the past. The end date displayed in the portal is the customer's previous billing cycle end date. Credits will not be issued to the subscriber on the next billing cycle.

Pepco will email the Subscriber Organizations in a monthly basis with a summary of the applied credits for all active subscribers of their facility. Customer move-outs will be noted in the summary file; the Subscriber Organization will be responsible for accessing the portal and unenrolling the subscriber. We'd recommend that you contact the customer so you can take steps to have them re-enrolled with their new account, as applicable.