Stop Service

How Do I Stop My Electric Service?

If you are moving, please notify us at least three business days in advance by completing and submitting the form below, calling (202) 833-7500, or by visiting one of our Customer Service Centers. The three business days' notice is important, because you are responsible for - and will be billed for - all service at your present address until you notify us. If no party is moving in, the service may be disconnected.

What About the Final Reading of My Electric Meter?

  • We provide several options when you are closing your account
  • We can estimate your final meter reading
  • You may ask us to obtain a final reading
  • You may call in your own final reading to our Read-A-Meter line, (202) 872-3377, giving us your name, address and account number
  • Or you may return the meter reading to us by e-mail (see How To Read Your Meter

To stop electric service, simply complete and submit the form below.

If you are moving to a new location within our service territory, please fill out the Transfer Service form.

Please allow up to 3 business days to process your request, excluding weekends and holidays.

Disconnect Service (Secure Form)

Current Housing Information


(xxxxx or xxxxx-xxxx)

Account Information:

(11 or 12 digits)



Final Bill Mailing Address

(xxxxx or xxxxx-xxxx)

Additional Instructions

Additional Instructions

Note: If moving to a new location in our service area, please complete the Transfer Service form.

Meter Reading Options

Choose one of the following meter reading options so that we may close and open your accounts

Go to how to read your meter

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Please type the characters you see in this image in the space provided below. Not case-sensitive.

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