Understanding Your Bill

If you have any questions regarding your bill, your amount of usage, rates or collection procedures, or if we may help you in any other way, contact Customer Care at (202) 833-7500.

Customers may have questions about their electric bill that may need further investigation. These may include:

  • Initial Bill Inquiries - questions about the first bill a customer receives after beginning new service
  • Final Bill Inquiries - questions related to the amount of the Final Bill for customers who have recently closed out their electric service account
  • High Bill Inquiries - questions about high consumption and/or bill amount
  • Rate Inquiries - questions about being billed under the correct rate schedule.

To initiate an investigation in one of these areas, simply fill in the necessary information in the form below. Be sure to give a detailed explanation of the problem. Once you have completed the online form, simply press the SUBMIT button. It's that simple. You will receive written confirmation of your investigation in a few days.


Contact Information:

(11 or 12 digits)

(xxx-xxx-xxxx)

(xxx-xxx-xxxx)


Service Address

(xxxxx or xxxxx-xxxx)


Detailed Explanation of the Problem*


Validation Image*

Please type the characters you see in this image in the space provided below. Not case-sensitive.





 Note: *Items are required

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