If you have any questions regarding your bill, your amount of usage, rates or collection procedures, or if we may help you in any other way, contact Customer Care at (202) 833-7500.
Customers may have questions about their electric bill that may need further investigation. These may include:
To initiate an investigation in one of these areas, simply fill in the necessary information in the form below. Be sure to give a detailed explanation of the problem. Once you have completed the online form, simply press the SUBMIT button. It's that simple. You will receive written confirmation of your investigation in a few days.
Account Number:*(11 or 12 digits)
Apt / Unit #:
ZIP:*(xxxxx or xxxxx-xxxx)
Please type the characters you see in this image in the space provided below. Not case-sensitive.
Note: *Items are required
Several Exelon Utility employees recognized by Electric Power Research Institute
Pepco encourages customers to help reduce foil balloon-related power outages.
Pepco customers may select a dollar amount to give to someone special toward their electric bill for the holidays.