We offer a variety of individually tailored payment arrangements
aimed at bringing the account up-to-date over a mutually agreeable
period of time.
Many of these arrangements can be made directly
over the phone through our voice response telephone unit. Simply call
our regular customer service number, (202) 833-7500, and follow the
simple instructions. If for some reason your telephone equipment or the
nature of your account prevents you from submitting an automated payment
arrangement, you will be connected to the first available customer
service representative. Either way, we will be more than glad to provide
whatever assistance is needed to help you through those temporary but
To request a payment arrangement, complete the
form below and click on the Submit button. Please enter both a Payment
Amount that totals the amount due on your bill and the Promised Payment
Date. You may also request other arrangements by explaining your request
in the Comments field. In either case, fill out all required Contact
Information so that we may contact you to confirm your request.
Account Number (11 or 12 digits):
Social Security #:(xxx-xx-xxxx)
Apt / Unit #:
ZIP:*(xxxxx or xxxxx-xxxx)
Please type the characters you see in this image in the space provided below. Not case-sensitive.
Note: * Items are required
Pepco customers may select a dollar amount to give to someone special toward their electric bill for the holidays.
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Pepco recognizes “Utilities United Against Scams Day.”