Understanding Your Bill

If you have any questions regarding your bill, your amount of usage, rates or collection procedures, or if we may help you in any other way, contact Customer Care at (202) 833-7500.

Customers may have questions about their electric bill that may need further investigation. These may include:

  • Initial Bill Inquiries - customers beginning new service and have a question about the first bill they receive.
  • Final Bill Inquiries - customers who have recently closed out the electric service account and have questions related to the amount of the final bill.
  • High Bill Inquiries - customers who feel their consumption and/or bill amount is too high.
  • Rate Inquiries - customers who want to know whether they are being billed under the correct rate schedule.

To initiate an investigation in one of these areas, simply fill in the necessary information on the attached form. Be sure to give a detailed explanation of the problem. Once you have completed the online form, simply press the SUBMIT button. It's that simple. You will receive written confirmation of your investigation in a few days.


Contact Information:

(11 or 12 digits)

(xxx-xxx-xxxx)

(xxx-xxx-xxxx)


Service Address

(xxxxx or xxxxx-xxxx)


Detailed Explanation of the Problem*


Validation Image*

Please type the characters you see in this image in the space provided below. Not case-sensitive.





 Note: *Items are required

Latest News News
See All News

Latest News

Pepco Announces Peak Savings Day

Pepco Announces Peak Savings Day

Customers Can Save Money by Saving Energy

Read More
Edison Place Gallery Photo_03.20.15

Pepco Partners with Suited for Change to Host Shop To Sup...

The #Suited4PopUp shopping event features designer and brand name items, shoes and handbags – all at ste...

Read More
Pepco Announces Peak Savings Day

Pepco Announces Peak Savings Day

Customers Can Save Money by Saving Energy

Read More