Special Payment Arrangements Enrollment Form
For our customers who may be experiencing temporary financial conditions that make it difficult to keep their accounts current, Pepco offers a variety of individually tailored payment arrangements aimed at bringing the account up-to-date over a mutually agreeable period of time.
Many of these arrangements can be made directly over the phone through Pepco's voice response telephone unit. Simply call our regular customer service number, (202) 833-7500, and follow the simple instructions . If for some reason your telephone equipment or the nature of your account prevents you from submitting an automated payment arrangement, you will be connected to the first available customer service representative. Either way, Pepco will be more than glad to provide whatever assistance is needed to help you through those temporary but difficult periods.
To request a payment arrangement, complete the form below and click on the Submit button. Please enter both a Payment Amount that totals the amount due on your bill and the Promised Payment Date. You may also request other arrangements by explaining your request in the Comments field. In either case, fill out all required Contact Information so that we may contact you to confirm your request.